The TW Dogs Team
Tess
Owner & Director of Operations
Tess is the heart behind TW Dogs, leading the team and shaping the safe, enriching environment that defines our day care. From overseeing daily operations to ensuring every dog goes home happy, she brings both structure and warmth to everything we do.
With a background in hospitality, events, finance, and photography, alongside a childhood spent on a working farm, Tess combines practical experience with a lifelong connection to animals. She has grown TW Dogs into a thriving, premium day care built on trust, expertise, and genuine care.
A member of the Pet Industry Federation, Tess is Canine First Aid trained, and continues to deepen her knowledge in behaviour, training, and nutrition. Her approach is rooted in positive, welfare led practices, creating an environment where dogs feel safe, confident, and fulfilled, while fostering a team culture built on growth, curiosity, and a genuine desire to understand both dogs and each other.
At the centre of it all is Tess’s commitment to giving every dog the best day possible, while supporting and inspiring the team who make it happen.
Outside of TW Dogs, you’ll find her exploring the coast, travelling, or spending time with her two cheeky miniature Dachshunds, Reggie and Stanley.
Instagram @myselfieswithdogs
Callum
Day Care Manager
As Day Care Manager at TW Dogs, Callum makes sure both dogs and humans get superior care (and plenty of treats!). He keeps tails wagging and spirits high, saying, “Being greeted by happy dogs every day never fails to put a smile on my face!” His goal is to provide the best possible experience for our dogs, to support our Members, and keep the Team motivated and up to date with all things dog!
After studying Communication & Media at Bournemouth Uni, Callum spent seven years in the fast-paced world of events management, where he worked his socks off! Looking for a career that made a positive impact (without the long hours) he was drawn to TW Dogs. The combination of structured hours, our passionate team, and, of course, spending his days with dogs made it the perfect fit.
Callum is especially passionate about enrichment and socialisation. He loves watching dogs build confidence, use their senses, and develop skills that help them thrive. He’s particularly keen to help owners understand the importance of early socialisation for puppies, saying, “Our team nurtures pups as they grow, giving them the best start in life by exposing them to new experiences in a safe and fun environment.” Callum has already completed Canine First Aid and the IMDT's Canine Body Language course, and is keen to learn and understand more about the benefits of scent work as enrichment.
Outside of work, Callum is a big believer in work life balance. While he gives 100% to his role, he also makes time to unwind and recharge. You’ll often find him at White Spider, tackling bouldering routes and enjoying the supportive climbing community. He finds it great for both mental focus and physical strength - though he’s also a fan of the occasional lazy weekend!
If Callum were a dog, he’d be a Labrador; hard working, full of energy, always up for a chat, and never one to turn down a snack!
Amelia
Team Leader
Amelia is a key part of the TW Dogs team, leading from the front with a calm, grounded approach that helps both dogs and team members feel supported and confident. She plays a central role in our day to day operations, from collections in Twickenham to ensuring every dog enjoys a safe, enriching day at the paddocks.
With a lifelong background in animal care, Amelia began working with horses at a young age before completing her Level 3 Diploma in Animal Management. She joined TW Dogs in 2022, bringing hands on experience, Canine First Aid training, and a genuine passion for working with dogs.
Now in her fourth year, Amelia has developed into a strong and trusted leader within the team. She has a natural ability to build relationships with dogs of all temperaments, and finds particular fulfilment in supporting more sensitive or nervous dogs as they grow in confidence and begin to truly enjoy their time with us. “It’s such a special feeling knowing a nervous dog feels truly comfortable and can really enjoy their day.”
Amelia has a keen interest in canine behaviour and continues to build her knowledge through further learning, including IMDT studies. She enjoys reward based training and loves seeing the dogs learn, progress, and thrive.
Outside of TW Dogs, Amelia spends time at the stables with her horse Dobby, continuing her love of working with animals, as well as enjoying theatre trips and time with friends.
Jules
Day Care Assistant & Driver
Jules joined TW Dogs in April 2024, starting part time before quickly stepping up to a full time role covering the St Margaret’s and Moormead areas. She’s all about making sure the dogs in her care have the best day ever - whether that’s through fun enrichment activities, playtime, or simply giving out plenty of cuddles!
Jules’ career path has been as varied as her interests. With a degree in Zoology and Psychology from Liverpool University, she’s always had a love for both animals and people. She started out as a veterinary assistant before taking to the skies as cabin crew, travelling to sunny destinations with Airtours International and later covering most of Europe with British Airways’ Eurofleet. From there, she moved into hospitality and admin roles - including PA to the Dean of a faculty at Kingston University, Kitchen Manager at Twickenham Stadium, and Culinary Purchase Coordinator at Wimbledon AELTC. After years of office life and people-pleasing, Jules decided it was time to follow her heart, and what better way than working with dogs, who always appreciate a good cuddle and a tasty treat?
Outside of work, Jules loves walking, traveling, and socialising with the many friends she’s picked up on her adventures. She has a passion for photography, wildlife, and sports - especially rugby! And when she’s not outdoors, you’ll probably find her with her nose in a book, even during lunch breaks on site.
Although Jules has never had a dog of her own (a military upbringing meant moving around too much!), she’s always been surrounded by them - walking and pet sitting for family and friends. At home, she currently shares her space with a rather smug 14 year-old cat named Tico, who she adopted two years ago and who firmly believes that laps were made just for him. (We promise she still loves dogs just as much!)
Meg
Day Care Assistant & Driver
Meg joined us in Spring 2025 and is already a valued member of the TW Dogs team, supporting our Teddington and Hampton Wick route. With a background in dog grooming and two years’ experience at a previous day care, she brings a solid foundation in hands on canine care and a calm, compassionate approach to every dog she works with.
Meg has a keen interest in enrichment and training and is especially passionate about making sure each dog feels happy, secure, and fulfilled during their time with us. She is always looking to deepen her knowledge and hopes to develop her skills further in welfare, rehabilitation, and working with rescue dogs.
Before joining TW Dogs, Meg studied prosthetic makeup - a creative and detail oriented path that developed her patience and observational skills, both of which serve her well in her work with dogs.
Outside of work, she enjoys long walks with Jake the Border Collie, painting, and going to gigs. If Meg were a dog, she’d be a Whippet - laid-back, affectionate, and always ready for a nap!
Fay
Day Care Assistant & Cover Driver
As our cover driver, Fay has the unique role of covering all TW Dogs routes - which means she’s lucky enough to collect every dog in our care! Whether it’s greeting wagging tails at the door or
spending time in the paddocks, she brings a calm, caring presence that the dogs instantly respond to.
Fay joined us in Spring 2025. Her professional background began in childcare, supporting children with learning difficulties before working as a long-term nanny. Her lifelong love of animals
eventually led her to a new path, and we’re so glad it brought her to TW Dogs!
Over the past seven years, Fay has completed a number of animal care and welfare courses, including Level 2 Veterinary Nursing Assistant, Zoology, Rescue Dog Training, Wildlife Rehabilitation, Canine
First Aid, and Canine Body Language. She has a growing interest in behaviour and training, particularly supporting nervous dogs to feel more secure and confident. Fay
is especially passionate about making sure every dog feels safe, valued, and able to enjoy their time at day care - especially those who may need a little extra patience and love.
Outside of work, Fay enjoys quiet moments reading or drawing alongside her beloved cats, cheering on Harlequins rugby with family and friends, and travelling whenever the opportunity arises. One of her most memorable trips was volunteering at a wildlife reserve in Namibia, working hands-on with big cats and other incredible animals.
If Fay were a dog, she’d be a Spaniel; loving, fun, and playful, with a great off-switch for relaxing when the time is right!
Bella
Day Care Assistant & Driver
Bella joined us in spring 2024 and loves nothing more than spending her days surrounded by dogs. Whether she’s leading them through enrichment activities or giving out the warmest cuddles, she’s truly in her element.
With a background in animal care at a sanctuary, Bella’s worked hands-on with everything from horses and donkeys to cows and sheep, learning how to understand and respond to each animal’s unique personality—a skill she now brings to the dogs of TW. And thanks to her tractor-driving days, navigating our TW vans is second nature!
Growing up with rescue dogs, Bella developed a deep understanding of canine body language and behaviour. She finds dog communication fascinating and loves learning new training techniques. She says, “It’s so rewarding to know how to teach a dog something new - it strengthens your bond with them.”
Bella is passionate about helping people understand their dogs better: “A wagging tail or a lick doesn’t always mean happiness - sometimes they’re signs of stress. Knowing what your dog’s really saying helps build a stronger, happier relationship.”
When she’s not brightening a dog’s day, Bella plays bass in two bands and loves tinkering with her pride and joy - a sports car she’s restoring to show at car events.If Bella were a dog breed? A German Shepherd; loyal, passionate, and hardworking.
When asked why she loves TW Dogs, she said: “Every dog is unique. Seeing their happy faces and knowing I’ve made their day is the best feeling. Plus, the team here is so supportive and passionate - it’s an amazing place to work!”
Jess
Day Care Assistant & Driver
Jess covers our Hampton & Sunbury route. She loves “ to enrich the dogs' day with training and fun activities” and she is always on hand for those all important cuddles!
Jess joined us in Summer 2023. Before working with us, she had a very creative and artistic beginning, gaining a textile degree from the Manchester School of Art, then completing various internships for interior and fashion brands. Jess has also completed large scale architectural inspired murals for companies, and loves to keep her creative side alive by keeping sketchbooks of travel inspired drawings.
Her passion for dogs and their welfare has been around for as long as Jess can remember. Growing up she had a rescue Terrier called Eddie who needed a lot of work and commitment as he came with some behavioural problems, though Jess wouldn’t have changed him for the world! It's there that her commitment for animal care began. Consequently Jess spent years looking after dogs for friends and family with various breeds from Terriers, Staffies, Spaniels to Vizslas and Collies, giving her plenty of hands on experience.
More recently Jess has been dog sitting, caring for some lovely pups for her clients. Jess also has worked in admin teams for the NHS and began training as a nurse, where she enjoyed working closely with people, learning new skills and building relationships; all of these skills have transferred to her work at TW Dogs, making her a wonderful addition to our team.
Looking to the future, Jess is really keen to learn more about different behaviours and training techniques, currently studying a Canine Communication Diploma. She is passionate about ensuring the dogs have a safe and really enjoyable day with us so they love coming to daycare, and Jess’s mantra is “Kindness and compassion – always be kind to everyone and every animal”
When not at TW Dogs, Jess has family dog called Zoli (a vizsla – the breed Jess most thinks she is like!) who she loves taking on long walks, and also gives the best cuddles. Jess loves cooking, being outdoors and travelling to new places – Portugal and Mexico are next on her list!
Lana
Social Media Coordinator & Day Care Assistant
Lana is a valued member of the TW Dogs team, bringing a calm, compassionate presence and helping to create an environment where every dog feels safe, included, and supported. She has a natural affinity for more sensitive or anxious dogs, taking the time to build trust and encourage confidence so they can fully enjoy their day. “I love getting to know each dog’s personality and helping them feel comfortable, confident, and happy in our care.”
Alongside her work in the paddocks, Lana captures and shares the TW Dogs experience through our social media, giving members a window into the dogs’ adventures and care.
With a background in Psychology and a Master’s in Clinical Psychology, Lana has a strong interest in behaviour and emotional wellbeing. Now in her third year with TW Dogs, she continues to develop her understanding of canine body language and communication.
Outside of TW Dogs, Lana enjoys art, fitness, and long walks, as well as spending time with family and friends.
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