The TW Dogs Team
Tess
Director of Operations
Tess, owner of TW Dogs, manages the well organised mayhem, ensures that the treat tubs are fully stocked and that everyone goes home happy!
Tess has been with the company since 2016. Prior to that her experience was in hospitality management, events, finance and as a photographer. Growing up on a farm; feeding, mucking out and assisting dogs, cats and cows give birth, coupled with her professional experience, has provided Tess with the skills and knowledge to further develop TW Dogs and turn it into the thriving dog day care that it is today.
A proud member of the Pet Industry Federation, Tess holds the OFQUAL level 3 Professional Qualification for Dog Day Care along with Canine First Aid and several other certificates in dog behaviour & training. She is passionate about all elements of dog welfare, nutrition, and wellbeing. Currently working towards the IMDT’s Learning, Motivation & Reinforcement certificate, as well as Level 2 award in Canine Nutrition. Tess really enjoys being able to bring a deeper understanding of dog behaviour along with a positive training ethos to our day care environment, and this is reflected in how happy our dogs are.
In her spare time, Tess enjoys photography, beach walks, trips home to the Cotswolds and indulging the every whim of her two miniature Dachshunds Reggie & Stanley. She loves to travel; Italy and Miami are currently top of her 'where to next' list.
A firm believer of if you do what you love, you won’t work a day in your life – Tess has finally found exactly that with her career here, realising her ambition to work with dogs and improve their lives.
Committed to ensuring that the Team and all of the dogs in our care have the best day out possible, Tess is dedicated to achieving this goal by inspiring the team and providing a safe, active and healthy environment for all.
Instagram @myselfieswithdogs
Callum
Day Care Manager
As Day Care Manager at TW Dogs, Callum makes sure both dogs and humans get superior care (and plenty of treats!). He keeps tails wagging and spirits high, saying, “Being greeted by happy dogs every day never fails to put a smile on my face!” His goal is to provide the best possible experience for our dogs, to support our Members, and keep the Team motivated and up to date with all things dog!
After studying Communication & Media at Bournemouth Uni, Callum spent seven years in the fast-paced world of events management, where he worked his socks off! Looking for a career that made a positive impact—without the long hours—he was drawn to TW Dogs. The combination of structured hours, our passionate team, and, of course, spending his days with dogs made it the perfect fit.
Callum is especially passionate about enrichment and socialisation. He loves watching dogs build confidence, use their senses, and develop skills that help them thrive. He’s particularly keen to help owners understand the importance of early socialisation for puppies, saying, “Our team nurtures pups as they grow, giving them the best start in life by exposing them to new experiences in a safe and fun environment.” Callum has already completed Canine First Aid and the IMDT's Canine Body Language course, and is keen to learn and understand more about the benefits of scent work as enrichment.
Outside of work, Callum is a big believer in work-life balance. While he gives 100% to his role, he also makes time to unwind and recharge. You’ll often find him at White Spider, tackling bouldering routes and enjoying the supportive climbing community. He finds it great for both mental focus and physical strength—though he’s also a fan of the occasional lazy weekend!
If Callum were a dog, he’d be a Labrador—hard working, full of energy, always up for a chat, and never one to turn down a snack!
Amelia
Team Leader
The TW Dogs are in safe hands with Amelia who collects our Twickenham Green and Central Twickenham dogs. With her down to earth and calm approach, Amelia has a natural affinity with our four legged friends and can usually be found helping with dogtivities and giving out the much needed cuddles throughout the day!
Amelia is in her third year with us and has always worked outdoors with animals; since volunteering at a stables from the age of 10 which turned into a career at 16, Amelia continued to work with horses part time whilst she was studying Level 3 Animal Management Diploma. After returning to full time equestrian work for a couple of years, Amelia planned to pursue a career with her other love - DOGS! Starting her career at another dog day care, Amelia joined our team in Autumn 2022 with a Canine First Aid qualification and ready to take the next steps in her career.
Growing up, Amelia’s family had German Shepherd Dogs then later they fostered rescue dogs whilst they waited for their forever homes. After a few years Charles came along, and after fostering him for 6 months they realised he had found his forever home with them - Charles has just celebrated his 13th Birthday!
Canine behaviour is an area that Amelia finds especially interesting and after completing the IMDT’s Canine Body Language course she is keen to learn more. She finds reward based training and agility great fun and loves how rewarding it is working with the dogs and seeing how quickly they learn and develop.
Amelia is enjoying the connections she is developing with both the dogs and their owners, in particular building relationships with our more nervous friends is something that Amelia finds particularly rewarding; “it’s such a special feeling knowing that a nervous dog feels truly comfortable with you and can really enjoy themselves, which is exactly how we want all the dogs to feel!”
When not showering the TW Dogs with her attention, Amelia can be found at the stables taking care of and riding her horse Dobby. They are working hard together to help him progress as he is young and has plenty more training to do! An avid theatre goer, Amelia loves a pub lunch with friends too.
Amelia has said that she loves everything about working at TW Dogs!
“I love the dogs and I love the team - we all work so well together! I’m looking forward to expanding my doggy knowledge and gaining more canine qualifications!”
Char
Enrichment Coordinator, Day Care Assistant & Driver
Char, our Day Care Assistant and Driver, joined us in the Autumn of 2022 and looks after our busy East Twickenham route. She has enjoyed every moment of her role with us and loves doing dogtivities, working the dogs over our platforms and through the tyre jumps.
Joining us after working for another dog day care, Char has studied forensic science and gained valuable customer service experience whilst working at Premier Inn. She knew that she had always wanted to work with animals and volunteering with the RSPCA helped her to know for certain! Having had a vast range of pets growing up from dogs to rabbits, bearded dragon lizards and five chickens, Char now shares her home with Hank the Bulldog as well as her two adopted cats Footsie and Captain; Footsie has three legs and Captain has one eye.
Keen to learn more about behaviour and canine welfare, Char is looking forward to developing her knowledge through courses and webinars with the IMDT, and is working her way through the selection of books in the TW Dogs library. With her career at TW dogs, Char hopes to gain experience with dogs to help her be the best she can be, whilst working with the utmost care and attention to their wellbeing and welfare.
During her time off, Char enjoys baking, reading and loves watching a good TV series or film; the cinema is a favourite treat! She loves getting away to Wales to visit her Nan, especially because Hank absolutely loves going for amazing walks there with the beautiful views and waterfalls!
Char enjoys working at TW dogs because the dogs love it; they have such a great time when they are at day care and seeing the dogs bonding and creating friendships is really special. Char loves how involved the team are with the dogs’ day, she says the care and passion we all have is inspiring. “With all of the equipment we have, being able to do treat work and building on their skills such as recall means there’s never a dull moment!”
One day, Char hopes to have her own Bulldog sanctuary or charity. She will rescue Bulldogs and of course, it will be called ‘Hank’s’.
Olly
Day Care Assistant & Driver
Olly is in his fourth year with us, he has been with the company since March 2021. His life with animals started very young as a farmer’s son in Wiltshire, hence the West Country accent which some of you may have noticed! Surrounded by animals from such a young age it was natural for Olly to want to build a career with animals.
Olly studied Animal Science and Management at Lackham College. Most recently he was the ‘live in’ animal care assistant for the National Animal Welfare Trust. Olly has worked and volunteered in South Africa, Ecuador and for West Midlands Safari park and Bristol Zoo. His vast career working overseas and at home means that he is confident handling all varieties of creatures from small invertebrates, to horses and even rhinos.
With a passion for understanding more about animal behaviour, Olly particularly enjoys reward based training and working with the young dogs on their essential obedience tricks. Having recently completed IMDT’s Canine Body Language course, he’s keen to learn more.
Olly has seen first-hand the social progress a dog can make by coming to dog day care, especially confidence building for our nervous four legged friends from positive dog to dog interactions as well as human socialisation with the team. Olly loves to see these improvements and feels that being part of that change is incredibly rewarding.
In his free time Olly enjoys travel and seeing live music (he loves rock). A big passion of his is visiting theme parks and he is learning to play guitar and to snowboard.
Olly loves being a member of TW dogs: “We are a team that bonds well, and we all enjoy our job passionately - what better job could you ask for? Looking after dogs and bonding with them and seeing them grow is such a great experience for me”
If Olly was a breed of dog, he would be a Springer Spaniel. He knows the breed well from working them on the farm and breeding them as well. Springers are hardworking, but crazy at times! They enjoy life to the full and are loyal and friendly – all qualities that Olly brings to work. Working with dogs is much more than just a job for Olly, he could not be happier than he is at TW Dogs.
Amy
Day Care Assistant & Driver
Amy, driver for our Teddington & Hampton Wick dogs, is always on hand for cuddles and to keep an eye on the mischief!
Amy is in her fifth year with TW Dogs. Prior to that she worked in retail, childcare and as an independent dog walker. Amy grew up in Twickenham and now lives with her husband and their three gorgeous cats.
For as long as Amy can remember she has loved animals, so much so that aged just four years old she decided to become vegetarian! With her keen interest in dog behaviour and being happiest when outdoors, TW dogs is the perfect place to combine both of her passions.
With her dedication and passion for canine enrichment, Amy loves nothing more than inspiring the team to keep the TW Dogs happy and active. Keen to learn more about dog behaviour, Amy has completed several courses with the IMDT including Canine Body Language, Aggression & Rehabilitation as well as the OFQUAL Level 3 Professional Qualification for Dog Day Care and a Canine First Aid course.
When it’s time to relax, Amy enjoys trips to the beautiful New forest where she can immerse herself in the glorious nature, coast and forests.
Devoted to fun and playtime, Amy is committed to ensuring that every dog in our care has the most enriching day possible.
Instagram @twdogsamy
Faye
Day Care Assistant & Driver
Day Care Assistant & Driver Faye was covering our Teddington route before going on maternity leave! She loves to play with and entertain the TW Dogs and is also a big of fan of cuddles and giving those all important belly rubs and back scratches!
Faye joined us in December 2021. Before working with us, she began her canine career at an indoor dog day care. Faye’s previous roles are diverse and give her skills in many areas, from beauty therapy and hair dressing, to sports science, landscape gardening & decorating.
Gifted at quickly gaining the trust of timid dogs, Faye is enthusiastic to come to work after a weekend off to see her canine pals. Being happy in life is her overriding goal and working with the team and dogs here has been a dream come true for Faye. She has developed her skills with reward based training, canine behaviour and body language since joining us. To one day foster or rehome and rehabilitate mistreated dogs would bring Faye deep fulfilment, gaining their trust and helping them learn that humans can be loving and that we do make wonderful companions.
Faye loves to travel and enjoyed a several months travelling Australia in 2019 and again in 2023. Quality time with her family is also important and Faye loves to get stuck into a good crime documentary!
The Labrador is the breed that Faye would most liken herself to; adaptable, easy to train and keen to learn, playful though also loves to relax!
Instagram @faye_twdogs
Jess
Day Care Assistant & Driver
Jess covers our Hampton & Sunbury route. She loves “ to enrich the dogs' day with training and fun activities” and she is always on hand for those all important cuddles!
Jess joined us in Summer 2023. Before working with us, she had a very creative and artistic beginning, gaining a textile degree from the Manchester School of Art, then completing various internships for interior and fashion brands. Jess has also completed large scale architectural inspired murals for companies, and loves to keep her creative side alive by keeping sketchbooks of travel inspired drawings.
Her passion for dogs and their welfare has been around for as long as Jess can remember. Growing up she had a rescue Terrier called Eddie who needed a lot of work and commitment as he came with some behavioural problems, though Jess wouldn’t have changed him for the world! It's there that her commitment for animal care began. Consequently Jess spent years looking after dogs for friends and family with various breeds from Terriers, Staffies, Spaniels to Vizslas and Collies, giving her plenty of hands on experience.
More recently Jess has been dog sitting, caring for some lovely pups for her clients. Jess also has worked in admin teams for the NHS and began training as a nurse, where she enjoyed working closely with people, learning new skills and building relationships; all of these skills have transferred to her work at TW Dogs, making her a wonderful addition to our team.
Looking to the future, Jess is really keen to learn more about different behaviours and training techniques, currently studying a Canine Communication Diploma. She is passionate about ensuring the dogs have a safe and really enjoyable day with us so they love coming to daycare, and Jess’s mantra is “Kindness and compassion – always be kind to everyone and every animal”
When not at TW Dogs, Jess has family dog called Zoli (a vizsla – the breed Jess most thinks she is like!) who she loves taking on long walks, and also gives the best cuddles. Jess loves cooking, being outdoors and travelling to new places – Portugal and Mexico are next on her list!
Lana
Social Media Coordinator & Day Care Assistant
Lana is in her second year with TW Dogs, bringing compassion, dedication, and a curiosity for knowledge to her role. Day-to-day you’ll find her ensuring the dogs feel loved and included, particularly those who might be shy or anxious. Whether through cuddles, encouragement to join group play, or engaging in enrichment activities like dogtivities and puzzle games, Lana ensures every dog feels safe and has the best day possible. She also takes great care in preparing and maintaining the paddocks, as well as sharing the TW Dogs’ adventures on our social media platforms.
With a strong academic background in Psychology and a Master’s specialisation in Clinical Psychology, Lana has a profound interest in understanding behaviours and emotions—whether human or canine. Her experience volunteering for the mental health charity Mind, facilitating therapy groups, and working in roles supporting individuals with learning disabilities reflects her natural empathy and nurturing spirit. This caring nature seamlessly translates to her passion for canine care, particularly in exploring the psychology behind a dog’s behaviour and body language.
Lana grew up in a multicultural environment, attending an international school and developing a unique blend of perspectives. She has always shared her life with animals, from huskies and Bichon Frises to small pets like hamsters and guinea pigs, always viewing them as family members.
Lana's enthusiasm for learning is inspiring, she is eager to deepen her knowledge of dog psychology and non-verbal communication. She treasures the bonds she forms with the dogs, finding joy in their unique personalities and the opportunity to create a safe, enriching space for them.
When she’s not at TW Dogs, Lana enjoys art, fitness, scenic walks, and spending quality time with her loved ones. Her calm, loyal, and sociable nature mirrors the Bichon Frise, a breed she identifies with wholeheartedly. Follow her on Instagram at @tw.dogs.lana to keep up with her canine adventures!
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