The TW Dogs Team
Tess
Director of Operations
Tess, owner of TW Dogs, manages the well organised mayhem, ensures that the treat tubs are fully stocked and that everyone goes home happy!
Tess has been with the company since 2016. Prior to that her experience was in hospitality management, events, finance and as a photographer. Growing up on a farm; feeding, mucking out and assisting dogs, cats and cows give birth, coupled with her professional experience, has provided Tess with the skills and knowledge to further develop TW Dogs and turn it into the thriving dog day care that it is today.
A proud member of the Pet Industry Federation, Tess holds the OFQUAL level 3 Professional Qualification for Dog Day Care along with Canine First Aid and several other certificates in dog behaviour & training. She is passionate about all elements of dog welfare, nutrition, and wellbeing. Currently working towards the IMDT’s Learning, Motivation & Reinforcement certificate, as well as Level 2 award in Canine Nutrition. Tess really enjoys being able to bring a deeper understanding of dog behaviour along with a positive training ethos to our day care environment, and this is reflected in how happy our dogs are.
In her spare time, Tess enjoys photography, beach walks, trips home to the Cotswolds and indulging the every whim of her two miniature Dachshunds Reggie & Stanley. She loves to travel; Italy and Miami are currently top of her 'where to next' list.
A firm believer of if you do what you love, you won’t work a day in your life – Tess has finally found exactly that with her career here, realising her ambition to work with dogs and improve their lives.
Committed to ensuring that the Team and all of the dogs in our care have the best day out possible, Tess is dedicated to achieving this goal by inspiring the team and providing a safe, active and healthy environment for all.
Instagram @myselfieswithdogs
Callum
Day Care Manager
As Day Care Manager at TW Dogs, Callum makes sure both dogs and humans get superior care (and plenty of treats!). He keeps tails wagging and spirits high, saying, “Being greeted by happy dogs every day never fails to put a smile on my face!” His goal is to provide the best possible experience for our dogs, to support our Members, and keep the Team motivated and up to date with all things dog!
After studying Communication & Media at Bournemouth Uni, Callum spent seven years in the fast-paced world of events management, where he worked his socks off! Looking for a career that made a positive impact—without the long hours—he was drawn to TW Dogs. The combination of structured hours, our passionate team, and, of course, spending his days with dogs made it the perfect fit.
Callum is especially passionate about enrichment and socialisation. He loves watching dogs build confidence, use their senses, and develop skills that help them thrive. He’s particularly keen to help owners understand the importance of early socialisation for puppies, saying, “Our team nurtures pups as they grow, giving them the best start in life by exposing them to new experiences in a safe and fun environment.” Callum has already completed Canine First Aid and the IMDT's Canine Body Language course, and is keen to learn and understand more about the benefits of scent work as enrichment.
Outside of work, Callum is a big believer in work-life balance. While he gives 100% to his role, he also makes time to unwind and recharge. You’ll often find him at White Spider, tackling bouldering routes and enjoying the supportive climbing community. He finds it great for both mental focus and physical strength—though he’s also a fan of the occasional lazy weekend!
If Callum were a dog, he’d be a Labrador—hard working, full of energy, always up for a chat, and never one to turn down a snack!
Amelia
Team Leader
The TW Dogs are in safe hands with Amelia who collects our Twickenham Green and Central Twickenham dogs. With her down to earth and calm approach, Amelia has a natural affinity with our four legged friends and can usually be found helping with dogtivities and giving out the much needed cuddles throughout the day!
Amelia is in her third year with us and has always worked outdoors with animals; since volunteering at a stables from the age of 10 which turned into a career at 16, Amelia continued to work with horses part time whilst she was studying Level 3 Animal Management Diploma. After returning to full time equestrian work for a couple of years, Amelia planned to pursue a career with her other love - DOGS! Starting her career at another dog day care, Amelia joined our team in Autumn 2022 with a Canine First Aid qualification and ready to take the next steps in her career. Growing up, Amelia’s family had German Shepherd Dogs then later they fostered rescue dogs whilst they waited for their forever homes.
Canine behaviour is an area that Amelia finds especially interesting and after completing the IMDT’s Canine Body Language course she is keen to learn more. She finds reward based training and agility great fun and loves how rewarding it is working with the dogs and seeing how quickly they learn and develop.
Amelia is enjoying the connections she is developing with both the dogs and their owners, in particular building relationships with our more nervous friends is something that Amelia finds particularly rewarding; “it’s such a special feeling knowing that a nervous dog feels truly comfortable with you and can really enjoy themselves, which is exactly how we want all the dogs to feel!”
When not showering the TW Dogs with her attention, Amelia can be found at the stables taking care of and riding her horse Dobby. They are working hard together to help him progress as he is young and has plenty more training to do! An avid theatre goer, Amelia loves a pub lunch with friends too.
Amelia has said that she loves everything about working at TW Dogs!
“I love the dogs and I love the team - we all work so well together! I’m looking forward to expanding my doggy knowledge and gaining more canine qualifications!”
Char
Day Care Assistant & Driver
Char, our Day Care Assistant and Driver, joined us in the Autumn of 2022 and looks after our busy East Twickenham route. She has enjoyed every moment of her role with us and loves doing dogtivities, working the dogs over our platforms and through the tyre jumps.
Joining us after working for another dog day care, Char has studied forensic science and gained valuable customer service experience whilst working at Premier Inn. She knew that she had always wanted to work with animals and volunteering with the RSPCA helped her to know for certain! Having had a vast range of pets growing up from dogs to rabbits, bearded dragon lizards and five chickens, Char now shares her home with Hank the Bulldog as well as her two adopted cats Footsie and Captain; Footsie has three legs and Captain has one eye.
Keen to learn more about behaviour and canine welfare, Char is looking forward to developing her knowledge through courses and webinars with the IMDT, and is working her way through the selection of books in the TW Dogs library. With her career at TW dogs, Char hopes to gain experience with dogs to help her be the best she can be, whilst working with the utmost care and attention to their wellbeing and welfare.
During her time off, Char enjoys baking, reading and loves watching a good TV series or film; the cinema is a favourite treat! She loves getting away to Wales to visit her Nan, especially because Hank absolutely loves going for amazing walks there with the beautiful views and waterfalls!
Char enjoys working at TW dogs because the dogs love it; they have such a great time when they are at day care and seeing the dogs bonding and creating friendships is really special. Char loves how involved the team are with the dogs’ day, she says the care and passion we all have is inspiring. “With all of the equipment we have, being able to do treat work and building on their skills such as recall means there’s never a dull moment!”
One day, Char hopes to have her own Bulldog sanctuary or charity. She will rescue Bulldogs and of course, it will be called ‘Hank’s’.
Meg
Day Care Assistant & Driver
Meg joined us in Spring 2025 and is already a valued member of the TW Dogs team, supporting our Teddington and Hampton Wick route. With a background in dog grooming and two years’ experience at a previous day care, she brings a solid foundation in hands on canine care and a calm, compassionate approach to every dog she works with.
Meg has a keen interest in enrichment and training and is especially passionate about making sure each dog feels happy, secure, and fulfilled during their time with us. She is always looking to deepen her knowledge and hopes to develop her skills further in welfare, rehabilitation, and working with rescue dogs.
Before joining TW Dogs, Meg studied prosthetic makeup - a creative and detail oriented path that developed her patience and observational skills, both of which serve her well in her work with dogs.
Outside of work, she enjoys long walks with Jake the Border Collie, painting, and going to gigs. If Meg were a dog, she’d be a Whippet - laid-back, affectionate, and always ready for a nap!
Fay
Day Care Assistant & Cover Driver
As our cover driver, Fay has the unique role of covering all TW Dogs routes - which means she’s lucky enough to collect every dog in our care! Whether it’s greeting wagging tails at the door or
spending time in the paddocks, she brings a calm, caring presence that the dogs instantly respond to.
Fay joined us in Spring 2025. Her professional background began in childcare, supporting children with learning difficulties before working as a long-term nanny. Her lifelong love of animals
eventually led her to a new path, and we’re so glad it brought her to TW Dogs!
Over the past seven years, Fay has completed a number of animal care and welfare courses, including Level 2 Veterinary Nursing Assistant, Zoology, Rescue Dog Training, Wildlife Rehabilitation, Canine
First Aid, and Canine Body Language. She has a growing interest in behaviour and training, particularly supporting nervous dogs to feel more secure and confident. Fay
is especially passionate about making sure every dog feels safe, valued, and able to enjoy their time at day care - especially those who may need a little extra patience and love.
Outside of work, Fay enjoys quiet moments reading or drawing alongside her beloved cats, cheering on Harlequins rugby with family and friends, and travelling whenever the opportunity arises. One of her most memorable trips was volunteering at a wildlife reserve in Namibia, working hands-on with big cats and other incredible animals.
If Fay were a dog, she’d be a Spaniel; loving, fun, and playful, with a great off-switch for relaxing when the time is right!
Bella
Day Care Assistant & Driver
Bella joined us in spring 2024 and loves nothing more than spending her days surrounded by dogs. Whether she’s leading them through enrichment activities or giving out the warmest cuddles, she’s truly in her element.
With a background in animal care at a sanctuary, Bella’s worked hands-on with everything from horses and donkeys to cows and sheep, learning how to understand and respond to each animal’s unique personality—a skill she now brings to the dogs of TW. And thanks to her tractor-driving days, navigating our TW vans is second nature!
Growing up with rescue dogs, Bella developed a deep understanding of canine body language and behaviour. She finds dog communication fascinating and loves learning new training techniques. She says, “It’s so rewarding to know how to teach a dog something new—it strengthens your bond with them.”
Bella is passionate about helping people understand their dogs better: “A wagging tail or a lick doesn’t always mean happiness—sometimes they’re signs of stress. Knowing what your dog’s really saying helps build a stronger, happier relationship.”
When she’s not brightening a dog’s day, Bella plays bass in two bands and loves tinkering with her pride and joy—a sports car she’s restoring to show at car events.
If Bella were a dog breed? A German Shepherd—loyal, passionate, and hardworking. When asked why she loves TW Dogs, she said: “Every dog is unique. Seeing their happy faces and knowing I’ve made their day is the best feeling. Plus, the team here is so supportive and passionate—it’s an amazing place to work!”
Jess
Day Care Assistant & Driver
Jess covers our Hampton & Sunbury route. She loves “ to enrich the dogs' day with training and fun activities” and she is always on hand for those all important cuddles!
Jess joined us in Summer 2023. Before working with us, she had a very creative and artistic beginning, gaining a textile degree from the Manchester School of Art, then completing various internships for interior and fashion brands. Jess has also completed large scale architectural inspired murals for companies, and loves to keep her creative side alive by keeping sketchbooks of travel inspired drawings.
Her passion for dogs and their welfare has been around for as long as Jess can remember. Growing up she had a rescue Terrier called Eddie who needed a lot of work and commitment as he came with some behavioural problems, though Jess wouldn’t have changed him for the world! It's there that her commitment for animal care began. Consequently Jess spent years looking after dogs for friends and family with various breeds from Terriers, Staffies, Spaniels to Vizslas and Collies, giving her plenty of hands on experience.
More recently Jess has been dog sitting, caring for some lovely pups for her clients. Jess also has worked in admin teams for the NHS and began training as a nurse, where she enjoyed working closely with people, learning new skills and building relationships; all of these skills have transferred to her work at TW Dogs, making her a wonderful addition to our team.
Looking to the future, Jess is really keen to learn more about different behaviours and training techniques, currently studying a Canine Communication Diploma. She is passionate about ensuring the dogs have a safe and really enjoyable day with us so they love coming to daycare, and Jess’s mantra is “Kindness and compassion – always be kind to everyone and every animal”
When not at TW Dogs, Jess has family dog called Zoli (a vizsla – the breed Jess most thinks she is like!) who she loves taking on long walks, and also gives the best cuddles. Jess loves cooking, being outdoors and travelling to new places – Portugal and Mexico are next on her list!
Lana
Social Media Coordinator & Day Care Assistant
Lana is in her second year with TW Dogs, bringing compassion, dedication, and a curiosity for knowledge to her role. Day-to-day you’ll find her ensuring the dogs feel loved and included, particularly those who might be shy or anxious. Whether through cuddles, encouragement to join group play, or engaging in enrichment activities like dogtivities and puzzle games, Lana ensures every dog feels safe and has the best day possible. She also takes great care in preparing and maintaining the paddocks, as well as sharing the TW Dogs’ adventures on our social media platforms.
With a strong academic background in Psychology and a Master’s specialisation in Clinical Psychology, Lana has a profound interest in understanding behaviours and emotions—whether human or canine. Her experience volunteering for the mental health charity Mind, facilitating therapy groups, and working in roles supporting individuals with learning disabilities reflects her natural empathy and nurturing spirit. This caring nature seamlessly translates to her passion for canine care, particularly in exploring the psychology behind a dog’s behaviour and body language.
Lana grew up in a multicultural environment, attending an international school and developing a unique blend of perspectives. She has always shared her life with animals, from huskies and Bichon Frises to small pets like hamsters and guinea pigs, always viewing them as family members.
Lana's enthusiasm for learning is inspiring, she is eager to deepen her knowledge of dog psychology and non-verbal communication. She treasures the bonds she forms with the dogs, finding joy in their unique personalities and the opportunity to create a safe, enriching space for them.
When she’s not at TW Dogs, Lana enjoys art, fitness, scenic walks, and spending quality time with her loved ones. Her calm, loyal, and sociable nature mirrors the Bichon Frise, a breed she identifies with wholeheartedly. Follow her on Instagram at @tw.dogs.lana to keep up with her canine adventures!
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